Refund Policy

Last updated: March 9, 2026

1. Overview

ArchLab offers a range of digital products and services. Refund eligibility varies by product. All payments are processed by Paddle.com Market Limited (“Paddle”), our Merchant of Record, which handles billing, invoicing, and refund transactions on our behalf.

2. VisioDock

For subscriptions and credit purchases made through VisioDock (visiodock.archlab.space):

• Credits: Consumed credits are non-refundable once used. Unused credits on a cancelled account may be eligible for a refund at our discretion.
• Monthly subscriptions: You may cancel at any time. Your subscription remains active until the end of the current billing period; no partial-month refunds are issued.
• Annual subscriptions: Refunds are available within 14 days of purchase, provided no credits have been consumed. After 14 days or upon credit usage, annual subscriptions are non-refundable.

For full details, see the VisioDock Refund Policy.

3. Other Products

Refund terms for other ArchLab products will be stated on their respective product pages at the time of purchase.

4. How to Request a Refund

To request a refund, contact us at [email protected] with your order details. Paddle may also be contacted directly through their support portal for billing disputes.

We aim to respond to all refund requests within 3 business days.

5. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date.